 Who regulates us?
Abbey Mortgages Limited, 39-41 Church Road, Bexleyheath, Kent DA7 4DD is authorised and regulated by the Financial Services Authority. Registration No: 300732. Our permitted business is advising on and arranging mortgages and General Insurance. You can check this on the FSA's register by visiting the website: www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.
What fee should you expect to pay?
Abbey Mortgages Limited may charge you a broker fee, any fee payable will be added to your loan/mortgage where possible and will only be payable on completion of you loan/mortgage. The maximum fee payable will be 3% of your loan/mortgage. Typical APR 6.6%
What should you do if you have a complaint?
If you wish to make a complaint, please contact us in writing. Write to: Abbey Mortgages Limited, Complaints Department, 39-41 Church Road, Bexleyheath, Kent DA7 4DD. Telephone 0208 304 0992. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Services Ombudsman.
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000, so the maximum compensation is £48,000. Insurance advising and arranging is cover for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
Who's mortgages do we offer?
Abbey Mortgages Limited is an independent mortgages broker and therefore we can offer mortgages from the whole of the market. We are not tied to only using a single lender or a small selection. This enables us to provide the best possible mortgage to suit your individual requirements.
Who's Insurance products do we offer?
Paymentshield are our main provider of Mortgage Payment Protection and Buildings & Contents insurance. They provide competitive products and have excellent service standards.
When providing Term Assurance for our clients we select from the top six providers: Scottish Provident, Scottish Equitable, AXA, Legal & General, Norwich Union and Friends Provident. |
